Michael James Ajamie

 

IT Leader with extensive experience in insurance, healthcare, retail, finance, government, aerospace, defense and education seeks challenging management opportunity.  Demonstrated ability to build effective teams, and deliver enterprise solutions to Fortune 500 & government.  Specializes in transformation to align IT service with business objectives.

U.S. DoD - Secret Clearance (Inactive)

 

Professional Experience

Senior Manager – Production Support2014 – 2016

Senior Enterprise IT Architect2012 – 2013

Enterprise IT Architect2011 – 2012

Configuration Management Architect2010 – 2011

CVS Health, Woonsocket, RI

·               Built and directed 6 production support teams responsible for $3B online prescription benefits management serving 100 million members, including $1B Medicare Part-D.

·               Built support capability for 24x7 on-call, enhancements, break/fix, incident response & recovery, root cause analysis, defect elimination, production turnover, business continuity, disaster recovery, environmental support, security vulnerability remediation, capacity management, security certificate management, automation & process improvement.

·               Maintained security, privacy, PHI/PCI/FTC/HIPAA/SOX compliance w/ OWASP, WhiteHat, ArcSight, Qualys, TripWire, Archer.

·               Developed & maintained key performance indicators, monitoring & alerts for critical systems via Sitescope & Alarmpoint.

·               Designed & automated executive & operational reports via Java, shell script, Perl, ODBC, Oracle, SQL Server, Access, Excel, Powerpoint, SMTP, Bayes, and statistical models including biased & unbiased standard deviation.

·               Increased per capita work performance over 200%, by doubling supported systems, and increasing services delivered.

·               Team ranked among company highest in 2015 Colleague Engagement Survey.

·               Managed Enterprise Architecture Security, Data Technology & Tools Boards.

·               Introduced competitive technology selection process saving $3M in first year.

·               Evaluated dozens of infrastructure, end user, call center, network, security, telephony, mobile, DB & storage systems for enterprise.

·               Directed vendor research & engagement, requirements, RFI, RFP, POC, quotation & coordination with Business, Architecture, PMO, Engineering, Operations, Security, Privacy, and Vendor Management.

·               Evaluated & selected enterprise Airwatch mobile device management system for 8000 users.

·               Led Work-At-Home Network Architecture initiative for 1200 call center employees.

·               Managed conversion to Cisco VPN, accelerating delivery & avoiding $24M in PCI fines.

·               Led evaluation & selection of 7600 site Store Wireless Online Rogue Detection (SWORD).

·               Adopted DocuSign e-signatures to recover $4M benefit enrollments, and speed treatment to over 3000 patients.

·               Designed build & deploy automation, monitoring & escalations for 7600 store - $40 Billion retail pharmacy system.

·               Reduced deployment incidents 90% and time-to-delivery 90% in 12 months. 

·               Created team training & documentation, reducing new hire time-to-proficiency 80%.

·               2011 Hi-Q Award recipient for innovation & improvement.

 

Director of Operations2004 – 2010

CM Planet, Centennial, CO

·               Built service delivery team.  Recruited key senior & technical staff.

·               Managed client project teams ranging from 4 to 35 persons.

·               Led marketing & sales.  Expanded services to 80 new corporate & government clients.

·               Directed solution design, delivery and transition for globally distributed organizations.

·               Designed SDLC automation, build, release, audit, incident, problem & change management systems using Dimensions, PVCS, SBM, .Net, ANT, Perl, shell script, ODBC, XML, Oracle, SQL Svr, MySQL, Access, Excel & statistical modeling. 

·               Managed requirements, project management, gap analysis, CPM, use cases, test, rollout, validation & failover.

·               Designed client reporting for KPI's and optimization of project delivery.

·               Exceeded 99% customer satisfaction.  Awarded Serena Service Star for consistently superior customer service.

·               Facility Security Officer.  Implemented NISP.  Obtained DoD Facility Security Clearance.

·               Managed development & delivery of training programs for dozens of client IT and call center teams.

 

Canon USA (2009) -  Directed design & implementation of process, configuration, change & release management governing $5B global ops insuring reliability, availability & Sarbanes-Oxley compliance.

 

PM/TIS (2009) -  Led design of build & release management system governing U.S. Army global transport.  Negotiated inter-departmental support to deliver on time & budget.  Commendation by project sponsor, Laura Robinson.

Michael James Ajamie

U.S. Army, Assessions Command, Fort Knox (2008) – Managed design & implementation of incident, problem & change management systems.  Redesigned workflows to reduce data entry 50%.  Commendation by project sponsor, Marsha Barnes.

 

U.S. Army, CECOM, Fort Monmouth (2007) – Led development & deployment of control systems for mission critical battlefield environment.  System credited with lifesaving changes.  Commendation by Acting Branch Chief, Dana Miles.

 

V.A. Hospitals, Region 4 (2006 – 2007) – Led design & deploy of medical staff fulfillment system for dozens of VA hospitals. Focus on automation, ease-of-use, reporting, metrics, and strict SLA adherence.  Commendation by Division Chief, Rick Zigrosser.

 

New York Stock Exchange (2005) – Led enterprise end-to-end SDLC design, automation & integration project for change, configuration & release management governing 1.6B daily transactions.  Coordinated PM & technical teams.  Ensured regulatory compliance & availability.  Successfully delivered system on time & budget.

 

AFLAC (2004 – 2005) – Led design & delivery of enterprise control systems governing $14B operation.   Developed company standards for incident, problem, change, configuration, release & deployment.  Deployed to 250 applications under time & budget.

 

Senior Solutions Architect2000 – 2004

Solutions Architect1999 – 2000

Technical Instructor1997 – 1999

Serena Software, Redwood City, CA

·               Senior customer-facing engineer for $130M software company.  System design & delivery.

·               Consulting & sales support for $5M territory. Opportunities ranging $20K to $2M. 

·               Transformed sales by engaging internal teams & clients to review & redesign process, materials, and delivery. 

·               Developed & delivered training to dozens of clients.  Highest instructor ranking based on student evaluation.

·               Managed user conferences & trade shows.  Organized speakers, enrollment, scheduling, facilities & data gathering.

·               Developed & delivered product training camp for North American engineers & execs.

·               President's Club 2003 & 2004. 

 

Software Engineer/Mathematician1989 – 1993

Red Mountain Research Labs, Mesa, AZ

 

Education & Certifications

 

·               Bachelor of Science Finance, Concentration in Computer Science & Mathematics – UofA1988

·               Scrum Master Certification2016

·               Senn Delaney – Unfreezing Corporate Culture2013

·               ITIL V3.0 Foundation Certified2012

·               Diversity As A Strategic Advantage2012

·               NASA – Work Site Clearance (inactive)2008

·               U.S. DoD – Secret Clearance (inactive)2007

·               Solution Selling2003

·               Martin/Tate – PMP Course2002

 

Application & Web Services Support

 

Managed teams supporting application & web services with Java, J2EE, Spring, Swing, EJB, Angular JS, .Net, C#, XML, Perl, AIX, Redhat, Windows, iOS, Android, Oracle, DB2, SQL Server, Websphere, Apache, IIS, HTML, CSS, Axway API Gateway / Vordel, Joomla, SSO, SSL, Akamai Content Delivery Network & Web Application Firewall, Amazon Web Services, Splunk, Rackspace Managed Cloud & DDOS mitigation, SVN, ANT, Perl, QuickBuild, Dimensions, SBM, Rational Team Composer, HPSM & Teamtrack.

 

Volunteering

 

·               CVS Health VALOR Steering Committee – Promoting US Veterans & Diversity Hiring2012 – 2014

·               Cubscout Pack 107 – Den Leader & STEM Instructor2011 – 2015